SHIPPING, RETURN, REFUND & CANCELLATION POLICY
The prodcuts are non-returnable due to hygiene and personal care nature of the product. But , in the case the product is damaged in transportation, wrong product delivered etc . We will provide free replacement as applicable.
Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more happy to replace or refund your order under such circumstance. We would request you to let us know of the damage along with images so that we can make sure the same is not repeated with any other customer. If goods are received in defective or damaged condition, customer needs to immediately contact though email or phone our customer care for such concerns. Customer has window of 24 hours to contact. After that, such queries will not be concerned.
Wrong address : Once it is established that goods were not delivered to customer due to wrong address or courier company not able to contact customer, goods will be returned back and refund process will be initiated. Courier charges will be deducted from the refund amount.
Refund : The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
Order Cancellation Policies
Cancellation of Orders : To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on firstname.lastname@example.org or call us on 911+ 8287248514.
Order is already shipped :In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products and the cancellation charges is upto Rs.100.
Order has not been shipped yet: Any order which has not been shipped can be cancelled and refunded. The amount will be refunded to the original source of payment in 5 to 7 days.
Ordering Policy, Delivery Timeline & Payments
- Goods are dispatched through major courier services like Delhivery, Fedex, Ekart, Dotzot, Bluedart.
- In the Northern India, we deliver within 3-4 days of order confirmation and to the rest of India within 5-7 days.
- After you have placed the order, you will get an e-mail confirming each order received with us. Please check your e-mail inbox and junk folder and if you want any correction, you are requested to get in touch with us.
- After dispatch, customers will be mailed copy of Invoice and tracking details.
- If you do not receive your order within the above specified time, you are requested to please track it on courier website. Make sure that you have not missed the delivery. In case, it is not received please contact us at email@example.com call us at 8287248514.
Order Tracking : For Tracking orders, you can track your shipment online using your order tracking number (which will be provided during order confirmation.
- We accept all major credit, debit cards and net banking payments and wallets.
- All online payments through banks / credit cards / debit cards are SSL Secured & encrypted.
- We don’t accept payment by cheque, drafts or cash.